Managed operations
Call centre support. Complete site operations.
Give visitors a way to get help and give your site a clear operating plan. Lexoh offers call handling and managed operations for parking, parks and controlled-access sites.
- Call handling
- Visitor assistance
- Access issues
- Site oversight
- Operational follow-up
People, procedures and connected equipment
Put the daily operation in capable hands.
An arrival can become a service request: a visitor needs directions, a credential is not accepted or a barrier needs attention. The person responding needs the site rules and the context to act.
Choose call centre support for your team or entrust Lexoh with the complete managed operation of your site. We establish the responsibilities, service hours, access permissions and escalation procedure with you before service begins.
From request to follow-up
A clear procedure for each intervention.
Read the operating steps
- Receive
Handle the call and identify the visitor’s location and request.
- Understand
Review the site procedure and the information available in the connected system.
- Assist
Guide the visitor, take an authorized action or involve the designated site contact.
- Follow through
Record the outcome and pass unresolved work to the person responsible.
Call centre and visitor assistance
Answer with the context of the site.
Connect call handling to the practical access workflow. Site instructions, available entry records and authorized device controls help the operator understand a request and apply the agreed procedure.
- Help visitors understand the arrival or exit process
- Review access issues using available records
- Use permitted remote actions on connected equipment
- Escalate issues that need an on-site response
Complete managed operations
Keep service requests and site activity connected.
Bring daily oversight, access-related requests and operational follow-up into one service plan. Lexoh coordinates the agreed work with your designated contacts and uses the connected system to review activity across the managed sites.
- Organize site procedures and operating responsibilities
- Review connected device status and site events
- Coordinate access requests and exception handling
- Follow recurring issues and outstanding actions
Plan the service around your operation
Define who does what before the first call.
A useful service plan connects the assistance people need with the authority and resources required to provide it.
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Service coverage
Identify the sites, service hours and types of requests included.
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Operating rules
Document access policies, permitted actions and exceptions.
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Local response
Name the contacts responsible for maintenance and interventions on site.
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Follow-up
Agree how incidents, open actions and service reviews are shared.
FAQ
A service scope you can put to work.
Can we use the call centre while keeping our own operations team?
Yes. The service can cover call handling and visitor assistance while your team retains the responsibilities you choose. The operating plan identifies the handoff between Lexoh and your team.
Can Lexoh manage the complete site operation?
Yes. Complete managed site operations are available. Together, we define the sites, tasks, service hours, reporting and local intervention responsibilities included in the agreement.
What information should we prepare?
Start with your sites, operating hours, existing equipment, common visitor requests and the work you want to delegate. Include the contacts available for issues that need a physical intervention.
Build your service plan
Tell us what your site needs each day.
Share your sites, service hours and the tasks you want Lexoh to take on. We will work through the operating scope and the next steps with you.
Discuss managed operations