Managed operations
Parking operations and customer support.
Entrust Lexoh with parking lot operations, customer support and call centre service. We answer drivers, handle access issues and follow your operating procedures. The service is also available for parks and controlled-access properties, with coverage and responsibilities agreed for each site.
Enlarge image People, procedures and connected equipment
What do managed site operations include?
Managed site operations combine the agreed daily oversight, visitor assistance, access-related requests and operational follow-up for a property. A call centre can answer a visitor’s question; the broader operating agreement defines who reviews activity, coordinates issues and arranges interventions that require someone on site.
Choose call centre support for your team or entrust Lexoh with the complete managed operation of your site. We establish the responsibilities, service hours, access permissions and escalation procedure with you before service begins.
From request to follow-up
A clear procedure for each intervention.
Read the operating steps
- Receive
Handle the call and identify the visitor’s location and request.
- Understand
Review the site procedure and the information available in the connected system.
- Assist
Guide the visitor, take an authorized action or involve the designated site contact.
- Follow through
Record the outcome and pass unresolved work to the person responsible.
Enlarge image Call centre and visitor assistance
Answer with the context of the site.
Connect call handling to the practical access workflow. Site instructions, available entry records and authorized device controls help the operator understand a request and apply the agreed procedure.
- Help visitors understand the arrival or exit process
- Review access issues using available records
- Use permitted remote actions on connected equipment
- Escalate issues that need an on-site response
Enlarge image Complete managed operations
Keep service requests and site activity connected.
Bring daily oversight, access-related requests and operational follow-up into one service plan. Lexoh coordinates the agreed work with your designated contacts and uses the connected system to review activity across the managed sites.
- Organize site procedures and operating responsibilities
- Review connected device status and site events
- Coordinate access requests and exception handling
- Follow recurring issues and outstanding actions
Enlarge image Service launch checklist
Test the handoff before visitors depend on it.
Use a site-specific acceptance session to check the route from a physical help point to the answering team. Record the result and name the person who will resolve each remaining issue.
- Identify every intercom, kiosk and entrance by the same name used in the operating procedure.
- Place a test call, confirm the location and check the information the operator can actually see.
- Test an approved remote action, a request outside the operator’s authority and the handoff to the local contact.
- Document the agreed fallback for unavailable communications, a disconnected device and calls outside service hours.
Enlarge image A documented service deployment
Field equipment and user assistance in Témiscouata.
The MRC de Témiscouata project connects boat-wash stations, controlled launches, annual subscriptions and RFID cards with a call-centre service. The project record shows how user assistance accompanies the installed access system.
- Access equipment installed at the sites
- Annual subscriptions and personalized RFID cards
- Call-centre service included in the documented project scope
Plan the service around your operation
Define who does what before the first call.
A useful service plan connects the assistance people need with the authority and resources required to provide it.
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Service coverage
Agree the sites, service hours, languages, request types and response commitments. Specify what happens outside the covered hours.
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Operating rules
Approve access rules, identity checks, permitted remote commands and exceptions. Give each operator only the permissions required for the assigned work.
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Local response
Name the maintenance and site-response contacts, their availability and the escalation order. Identify work that requires a separate visit or authorization.
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Follow-up
Agree how requests, actions, unresolved issues and service reviews are shared, including access to records and the applicable retention rules.
FAQ
A service scope you can put to work.
Can we use the call centre while keeping our own operations team?
Yes. The service can cover call handling and visitor assistance while your team retains the responsibilities you choose. The operating plan identifies the handoff between Lexoh and your team.
Can Lexoh manage the complete site operation?
Yes. Complete managed site operations are available. Together, we define the sites, tasks, service hours, reporting and local intervention responsibilities included in the agreement.
What information should we prepare?
Start with your sites, operating hours, existing equipment, common visitor requests and the work you want to delegate. Include the contacts available for issues that need a physical intervention.
How should a temporary site-rule change be communicated to the call centre?
Provide a written instruction identifying the affected site, the approving contact, the start and end times and the actions operators may take. Include any change to local escalation contacts and confirm that the responsible team has received the update. At the end of the temporary arrangement, confirm which instructions apply so staff do not continue using an expired exception.
What belongs in the handoff for an unresolved issue between shifts?
Include the site and device, the reported problem, relevant times, actions already taken and the evidence available to the next operator. Assign the next step and an escalation contact, noting any effect on visitors or access. Use the agreed reporting process to confirm receipt and record the eventual outcome, rather than leaving the next shift to repeat the investigation.
Does the service include on-site repairs or continuous coverage?
The written agreement defines coverage hours, response commitments and any included local work. Call handling, remote assistance and physical repair are separate responsibilities. Specify who receives an urgent escalation, who can approve a visit and what happens when the site or answering team cannot be reached.
Can local access continue if the call centre loses its connection to the site?
Lexoh combines cloud management with an offline mode in which configured devices communicate through a local mesh network. Local access follows the installed equipment and permissions; it does not require an operator to approve every routine entry. Remote camera access, intercom calls and remote commands still need an available communications path. The operating plan identifies the local contact and fallback assistance when that path is unavailable. Equipment power remains a separate requirement.
Build your service plan
Tell us what your site needs each day.
Share your sites, service hours and the tasks you want Lexoh to take on. We will work through the operating scope and the next steps with you.
Discuss managed operations