Documentation
Complete guides and tutorials
Lexoh support
Support Center
Get help with your installation, hardware, or Lexoh Security Center.
Support paths
Start with the route that fits the issue.
Email Support
Email our support team and we will follow up as soon as possible.
Phone Support
Call our support team for help with your Lexoh system.
Before contacting support
Help us locate the issue.
When you contact support, include the site, the affected equipment or software view, and what happened. Those details help the team understand the system in front of you.
Contact support- Site and equipment
- Name the site and the affected device or software view.
- Time of the issue
- Include the date and approximate time to help locate the corresponding activity.
- What you observed
- Describe the action, the result and any displayed error message.
Common questions
Frequently Asked Questions
How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email address and we'll send you a reset link.
What devices are compatible with LEXOH?
Compatibility depends on the model, protocol, and project configuration. Check the equipment documentation or contact our team to validate a specific device.
How long does installation take?
Timing varies with the number of access points, civil work, communications, and configuration. The schedule is defined after the site and project scope have been reviewed.
Do you offer training for new users?
Commissioning can include training tailored to your team’s roles. The content and format are confirmed with the installation scope.
What are your support hours?
Support hours and escalation options are confirmed with your service plan. Contact our team for the coverage attached to your installation.
Can I integrate LEXOH with my existing systems?
API integrations are possible depending on the systems and functions required. The API reference lists the available endpoints; our team can validate the scenario before deployment.
Self-service resources
Additional Resources
Contact the team
Contact support
Still need help?
Send the site name, device reference and a description of the issue to support@lexoh.com.