Documentation
Find setup, device management and troubleshooting guidance
Lexoh support
Lexoh support
Get help with your installation, hardware, or Lexoh Security Center.
Support paths
Start with the route that fits the issue.
Email Support
Email our support team and we will follow up as soon as possible.
Phone Support
Call our support team for help with your Lexoh system.
Before contacting support
Help us locate the issue.
When you contact support, include the site, the affected equipment or software view, and what happened. Those details help the team understand the system in front of you.
Contact support- Site and equipment
- Name the site and the affected device or software view.
- Time of the issue
- Include the date, approximate time and time zone to help locate the corresponding activity.
- What you observed
- Describe the action attempted, the expected result, what happened and any displayed error message.
Common questions
Frequently Asked Questions
How do I reset my password?
Use the password-recovery option on your installation’s sign-in page if it is available. If you cannot recover access, contact your site administrator or Lexoh support with your account email and site name. Do not send your password.
What devices are compatible with LEXOH?
Compatibility depends on the model, protocol, and project configuration. Check the equipment documentation or contact our team to validate a specific device.
How long does installation take?
Timing varies with the number of access points, civil work, communications, and configuration. The schedule is defined after the site and project scope have been reviewed.
Do you offer training for new users?
Commissioning can include training tailored to your team’s roles. The content and format are confirmed with the installation scope.
What are your support hours?
Support hours and escalation options are confirmed with your service plan. Contact our team for the coverage attached to your installation.
Can I integrate LEXOH with my existing systems?
API integrations are possible depending on the systems and functions required. The API reference lists the available endpoints; our team can validate the scenario before deployment.
What happens if the internet connection is lost?
Lexoh uses a hybrid cloud and offline architecture. A local mesh network lets devices communicate with one another without internet access. Remote services and payment authorization have separate connectivity requirements, and the equipment still needs power. When reporting an outage, specify which local actions still work, which remote functions are affected and when the connection was lost.
Contact the team
Contact support
Still need help?
Send the site name, device reference and a description of the issue to support@lexoh.com.
Planning a new installation or an expansion? Describe your project to our sales team.