Yes. The kiosk or access-point configuration can include intercom equipment when the site requires a direct assistance path.
Intercom and assistance
A clear path to help at the point of access.
Connect the visitor, the field intercom and the operating team without separating assistance from the access workflow.
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Intercom calls
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Kiosk guidance
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Remote response
04
Access context
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Operational history
Assistance within the system
How does a visitor get help at a controlled entrance?
Visitor assistance connects a request from an intercom or kiosk to the response path defined for that site. The authorized operator uses the available location and access context to guide the visitor, take a permitted action or contact the on-site team. Plan who answers, during which hours and how unanswered or unresolved calls are handled. The equipment connection and the staffing agreement are both part of the assistance design.
Assistance workflow
Keep the visitor and the operator in the same context.
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01
Request
The visitor uses the configured intercom or assistance control.
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02
Route
The request follows the assistance path defined for the site.
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03
Respond
The authorized operator handles the request with site context.
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04
Record
The call and related access action remain part of the operational history.
At the entrance
Place assistance where the visitor needs it.
Intercom hardware can be integrated into the kiosk or access point so the help path remains visible and physically connected to the task.
- Kiosk or access-point integration
- Two-way communication
- A dedicated assistance control
Operator response
See the device, camera and access history together.
The device record keeps the physical point of access and its operating context available while an authorized action is taken.
- Associated camera view
- Entry history
- Authorized open, close or keep-open controls
View full size ↗ Operational history
Keep calls and access actions in the same event record.
Intercom calls, remote releases, entries, exits and transactions can be reviewed with their site and source.
- Call initiated or completed
- Remote door release
- Site, subject and source
Assistance ecosystem
Connect the call to the physical access system.
Select the intercom and field interface around the entrance, then connect the workflow to Security Center.
Installed equipment
Assistance remains visible on the actual field interface.
This installed Lexoh access kiosk shows the screen, keypad, scanner and intercom arranged at the point of use.
View intercom hardwareIntercom and assistance questions
Planning the field device and operator response together.
Security Center keeps the connected device and its operating context available to the authorized team.
The operational event register can include intercom calls and related remote access actions alongside entries, exits and transactions.
Identify the entrance and whether the request concerns a blocked passage, a payment issue or general information. Apply the site’s agreed priority rules, assign a responsible operator and note unresolved requests. Escalate cases beyond that operator’s authority to the designated contact. Any queue or automatic routing depends on the configured service; agree how the team will handle concurrent calls when those functions are unavailable.
Place a test call from the position where a visitor or driver will actually use the equipment, with representative vehicles and background noise. Check speech in both directions, reach to the assistance control and the responding team’s instructions. Run the planned handoff or escalation process as well, then address installation or service gaps before visitors depend on it.
Plan the assistance path
Give every visitor a clear way to reach the right team.
Tell us where assistance is needed and which access equipment the site already uses.