Parking configuration guide

Site Name

Enter the facility or organization name, then check how it appears in each enabled output:

• Parking tickets and receipts
• Customer emails and notifications
• System dashboard header
• Reports and administrative documents

Use Taxes

Configure tax handling from the values approved by the person responsible for your accounting. If the deployment offers separate tax fields, confirm which taxes apply and whether prices include or exclude them.

Parking Capacity

Set the operating capacity agreed for the site. Validate how the configured capacity is used by each connected function:

• Entry decisions when the configured limit is reached
• Remaining-space information on connected signs or applications
• Capacity alerts, where configured
• The capacity used as the denominator in occupancy reports

Vehicles Inside

Treat the displayed count as a system estimate based on recorded events. Check the counting rules before relying on it for entry decisions:

• Which detection or access event increments the count
• Which confirmed exit event decrements the count
• Who may correct the count and how the reason is recorded
• What a reset changes, including its effect on open sessions

Grace Period

Define the free-entry interval separately from any time allowed to exit after payment. The examples below are policy choices, not Lexoh defaults. Test the charge just before and after the selected threshold.

Maintenance Mode

Before using a maintenance setting, document its actual effect on the installed system:

• The entry and exit lanes that remain available, and who controls them
• Whether payment and ticket issuance continue or require an alternative process
• How operators are informed that maintenance is in progress
• The messages actually displayed on connected kiosks
• The effect on integrations and the steps to restore normal operation

Auto-Close Entries

If automatic session closure is enabled, verify its rules before activation. Closing a record does not establish that the vehicle has left.

• Confirm the configured execution time and site time zone
• Confirm the age threshold and exclusions for long stays or permits
• Test the effect on charges, payment status and later exit attempts
• Check whether occupancy changes and reconcile it against the physical count
• Confirm how an operator can identify, explain and correct a closed record

Disable Vehicle Limit

A capacity override changes an entry rule. Before using one, confirm the operating plan and the exact behaviour of the installed lanes:

• Verify whether each lane still requires an authorized credential or ticket
• Identify the approved overflow area and how vehicles reach it
• Keep occupancy monitoring active and account for the overflow area
• Check signs and alerts independently; do not assume the override updates them

Allow Exit Without Entry

Define the exception workflow for a vehicle with no matching entry record. Confirm each part of that workflow:

• How the vehicle or credential is identified before an exit decision
• How vehicles already on site are handled during migration
• How the operator provides assistance when an entry record is missing
• Which event and operator actions are recorded for reconciliation
• Which charge or lost-ticket policy applies; a missing entry does not imply a free exit

Logo for Coupons & Receipts

Upload your company logo to appear on printed parking tickets and receipts:

• File format: Use a format accepted by the upload field and the connected printer.
• Dimensions: Fit the printable width without stretching the logo.
• File size: Respect the limit shown in the upload field.
• Color Mode: RGB (for color printers) or grayscale-friendly
• Validation: Print a sample ticket and receipt from each relevant device.

Logo for Emails

Upload a logo optimized for email communications sent to customers:

• File format: Use an accepted format and test it in the email clients your customers use.
• Dimensions: Keep the logo legible on desktop and mobile email layouts.
• File size: Respect the upload limit and avoid unnecessarily large images.
• Color Mode: Full color RGB
• Validation: Send test receipts, credential messages and notifications that are enabled for the site.

Branding Color

Choose the brand colour, then verify where the deployment applies it:

• Administrative buttons, headings and accents included in the theme
• Customer kiosk screens that use the site theme
• Enabled email and receipt templates
• The colour format accepted by the field, including any alpha value
• For a six-digit RGB field, #2196F3 is an example; do not assume an eight-digit field uses the same channel order

Parking Coupon Messages

These messages appear at the bottom of printed parking tickets issued at entry gates and payment kiosks.

Email Messages

Customize the introduction and closing text for automated emails sent to customers, such as access card confirmations and digital receipts.

Message Writing Best Practices

• Keep messages concise and friendly
• Include customer support contact information if needed
• Use professional yet welcoming language
• Test readability on actual tickets and email clients
• Ensure French and English messages convey the same meaning
• Test French accents, apostrophes and symbols with the printer’s supported encoding
• Include website URL for additional information

How to Save Settings

1. Record the original values and the reason for each planned change
2. Edit the intended fields and check any validation messages
3. Use the save control provided by the installed version
4. Wait for confirmation, then reopen the settings to verify the stored values
5. Test the affected device, transaction or message; a saved value does not prove it has reached every component

Unsaved changes

Do not treat a modified field or a visible save button as confirmation that settings are stored. Finish the save operation and verify the result before leaving the page.

Important Notes

• Always save your changes before navigating away from the page
• Verify uploaded logos in an actual test print and received email
• Check branding changes in each affected interface after saving
• Confirm when tax changes take effect and how existing sessions, refunds and receipts are handled
• Confirm the actual state of each lane before beginning maintenance